Frequently Asked Questions

 

FARM

What are your hours of operation?  The farm is only open on specific days and times based on the plant/bloom season.  All other times we are open by appointment only.

Do you host an annual open garden? We no longer have an open garden.

DAHLIA TUBERS

There are a number of WD dahlias on the web site. What does WD stand for?  WD in the name of a dahlia, means that it is Warwick Dahlias hybrid/seedling.

Do you allow customers to order earlier than the set sale date?  No, we get many requests, but sales begin at the set date for ALL customers.

When do you start selling dahlia tubers? 2023 DAHLIA TUBER SALES BEGIN WEDNESDAY MARCH 8TH 10:00AM (PST)

If I place more than one order will you combine shipping?  We do not offer this option, with the only exception being if the web page experiences high traffic and there are slow loading issues.  

When and how do you start shipping dahlias?  Shipping of dahlia tubers is usually the end of April, weather dependent via Canada Post. Full payment is required of all orders prior to shipping or pickup.

Where do you ship? Within Canada only.  Please note that we upcycle shipping boxes.

Will I receive all I ordered? Tubers that are shown on the website are what we have available that season, however it is possible when it comes to processing the order that we may encounter a situation where the tubers ordered are not available. In that case you will be notified of the shortage and your purchase will be refunded, we will not substitute unless we are expressly asked to do so by the customer.

What are the shipping costs?  Shipping rates are calculated on the average of the costs from our previous shipping season plus any increase that Canada Post has put in place for the shipping year.  We do not make any money on shipping. All shipping costs are non-refundable.

0 to $50.00 – $16.00

$50.01 – $90.00 – $24.00

$90.01 – $130.00 – $30.00

$130.01 – $175.00 – $38.00

$175.01 and over – $45.00

Why does shipping show up when I place dahlia tubers in my cart?  Dahlia tubers when placed into a cart will automatically default to the shipping option.  To change your order to local pick up, you will see a prompt on the checkout page. Click the icon local pickup.

What if I want to have my dahlia tubers shipped but also want to pick up an item? Reminder-We only ship dahlia tubers. We recommend that you place two orders, one for your dahlia tuber where you can set to the shipping option. Place a second order for rose or peony selections, the web page will automatically set those items for pickup. 

Can I pickup my order?  Yes, 2023 pickup order dates are Saturday/Sunday April 29th-30th, May 6th-7th. 10:00-4:00. Pick up is at the farm only, we do not bring orders to the Farmers Market. There is no earlier pick up date. 

What is your guarantee/refund policy?  Our guarantee extends to true to name ONLY. Each dahlia tuber you receive will have at least one viable eye and is suitable for planting.  Once you receive your dahlia tubers we cannot and do not guarantee them any further.  For further details be sure to read our terms of service agreement.

What about color discrepancies. We know from experience that people perceive colors differently. Photographing dahlias comes with challenges, but we strive to provide photos that reflect a dahlias true color. It is especially hard to get true color photos of deep purple, red, and burgundy dahlias. This is why we include a color description on each of the dahlias product page. There are times that soil composition/growing conditions can also alter coloration.

What type of payment do you offer? There are various options for payment, follow the prompts when you reach the checkout page.  Please note, we do not keep any of our customers personal information on our web site Click here for our privacy page.

How do online sales work?  It is possible to have items in your cart and once you proceed to payment that you may get a notice that an item is no longer available, this is because items placed in the cart are not reserved until payment is received.

Why aren’t all the dahlias showing up when you click a certain category, for eg. White, it shows 15 different white dahlias, but only 9 show up?  Once a dahlia has sold out it no longer shows up on the page, however the system remembers that we had 15 white dahlias for sale, but it will only show 9 of the dahlias that are still available to purchase. 

Why does the inventory of dahlias change? Sometimes customers cancel orders and those dahlia then go back into circulation. We also sell dahlia tubers at physical locations, so inventory will reflect changes that occur because of that.

POTTED PEONY OR/AND ROSES

Do you ship potted peonies or potted roses?  NO potted items are available for local pickup only.

What is your peony or rose guarantee?  We guarantee that the potted rose or peony will be true to name. 2023 Rose selections will be updated once we have received our rose order.

FRESH FLOWERS

What flowers can I purchase from your web page?   We offer fresh cut flowers from early spring to late fall.  Be sure to browse the seasonal floral category to see what fresh flowers are available.

Where do you sell your fresh flowers?  Discovery Foods located at 2273 South Island Hwy, Edible Island located at 6th St., Courtenay, Healthy Natural Foods located at 121 Cedar St., Campbell River, Old Farm Market located at 6th St., Courtenay and at the Comox Valley Farmer’s Market Saturdays, Headquarters Rd., 9-1,. We also have a Flower Stand at 1432 Lupin Dr., Comox.  Fresh flowers may also be purchased via the farm, contact us if you’d like to place an order. Our fresh blooms can also be found in the beautiful floral arrangements at the 5th St. Florist in Courtenay.

Do you offer floral wedding packages?  We offer fresh cut flowers for weddings, and other large or small events. Various options are available.  Please contact us for current prices.

Do you delivery fresh flowers?  Yes we offer delivery within the Comox Valley and Campbell River. We ask for at least 2-3 days’ notice. Contact us for further details.

Do you offer Wholesale?  Yes, for fresh flowers only.  Please contact us for details.

CHRISTMAS SEASON

Do you have a Christmas Season?  Yes we offer locally grown Christmas season products such as wreaths, swags, gnomes, and fresh floral arrangements of various sizes.

OTHER

Do you sell any other products that are not on your webpage?  Yes, it is possible that we may have various potted perennials for sale in the spring at the farm or the Farmer’s Market.  We also have dried flower items are available in the fall and spring.

We work very hard to ensure that we provide quality service and products. Thank you for supporting our small business.