Frequently Asked Questions
FARM
What are your hours of operation? The farm is only open on specific days and times based on the plant/bloom season. All other times we are open by appointment only.
Do you host an annual open garden? We no longer have an open garden.
DAHLIA TUBERS
There are a number of WD dahlias on the web site. What does WD stand for? WD in the name of a dahlia, means that it is Warwick Dahlias hybrid/seedling.
Do you allow customers to order earlier than the set sale date? No, we get many requests, but sales begin at the set date for ALL customers. NO EXPECTIONS.
When do you start selling dahlia tubers? 2024 Online Dahlia Tubers sales are now over.
If I place more than one order will you combine shipping? We do not offer this option, with the only exception being if the web page experiences high traffic and there are slow loading issues.
When and how do you start shipping dahlias? Shipping of dahlia tubers is usually the end of April, weather dependent via Canada Post. We have made it our business policy that all orders are sent at the same time, please do not ask for an exception. Full payment is required for all orders prior to shipping or pickup. Any order that has been placed that is to be shipped and the shipping charges have not been paid in full will be cancelled. Orders are shipped by Canada Post using Expedited shipping. All shipping fees are non-refundable. Customers who wish to arrange other shipping arrangements must give Warwick Dahlias 14 days advance notice prior to placing an order. If orders are to be picked up via courier service, that must be arranged by the customer, however Warwick Dahlias will set the day and time in which that may occur. At no time will tuber orders be shipped or picked up by a courier service prior to the current years shipping dates.
Where do you ship? Within most of Canada. Please note that we upcycle shipping boxes.
Will I receive all I ordered? Tubers that are shown on the website are what we have available that season, however it is possible when it comes to processing the order that we may encounter a situation where the tubers ordered are not available. In that case you will be notified of the shortage and your purchase will be refunded, we will not substitute unless we are expressly asked to do so by the customer.
What are the shipping/handling costs? Shipping and Handling rates are calculated on the average of the costs from the previous shipping season plus any increase that Canada Post has put in place for the shipping year. Below is the shipping fee chart for 2024. We have no control over the high costs of shipping, please be aware of the added costs to have your order shipped. All shipping costs are non-refundable. If a situation arises that the shipping charges that have been applied to an order are insufficient to cover the actual costs of the shipment of the order, Warwick Dahlias will notify the customer of the additional costs, and at that time the customer may decide to cancel the order or agree to pay the additional fees. The additional charges must be paid prior to the order being sent.
0 to $50.00 – $18.00
$50.01 – $90.00 – $24.00
$90.01 – $130.00 – $30.00
$130.01 – $175.00 – $38.00
$175.01 and over – $45.00
Why does shipping show up when I place dahlia tubers in my cart? Dahlia tubers when placed into a cart will automatically default to the shipping option. To change your order to local pick up, you will see a prompt on the cart and checkout page, click the icon local pickup to choose local pick-up.
What if I want to have my dahlia tubers shipped but also want to pick up an item? Reminder-We only ship dahlia tubers. We recommend that you place two orders, one for your dahlia tubers that are to be shipped, and then place a second order for rose or peony selections that will automatically default to the local pickup option.
Can I pickup my order? Yes, 2024 order pick up dates are Sunday April 21, Saturday April 27th & Sunday April 28th. Farm open hours for pick-up orders will be 10:00-4:00 for all three days. If you can’t pick up your order during these times, Warwick Dahlias must receive notification. Warwick Dahlias will cancel any orders not picked up by May 15th 2024. Pick up is at the farm only, we do not bring orders to the Farmers Market, or Seedy Saturday sales. Please do not ask for exceptions, also there is no earlier pick up dates than the dates we have set for pickup.
What is your guarantee/refund policy? Our guarantee extends to true to name ONLY. Each dahlia tuber you receive will have at least one viable eye and is suitable for planting. Once you receive your dahlia tubers we cannot and do not guarantee them any further. For further details be sure to read our terms of service agreement.
What about color discrepancies. We know from experience that people perceive colors differently. Photographing dahlias comes with challenges, but we strive to provide photos that reflect a dahlias true color. It is especially hard to get true color photos of deep purple, red, and burgundy dahlias. This is why we include a color description on each of the dahlias product page. There are times that soil composition/growing conditions can also alter coloration.
What type of payment do you offer? There are various options for payment, follow the prompts when you reach the checkout page. Please note, we do not keep any of our customers personal information on our web site Click here for our privacy page.
How do online sales work? It is possible to have items in your cart and once you proceed to payment that you may get a notice that an item is no longer available, this is because items placed in a cart are not secured until payment is received.
Why aren’t all the dahlias showing up when you click a certain category, for eg. White, it shows 15 different white dahlias, but only 9 show up? Once a dahlia has sold out it no longer shows up on the page, however the system remembers that we had 15 white dahlias for sale, but it will only show 9 of the dahlias that are still available to purchase. We choose to show only the dahlias that are currently available to purcahse which we hope makes a more streamlined buying expericence.
Why does the inventory of dahlias change? Sometimes customers cancel orders and those dahlia then go back into circulation. We also sell dahlia tubers at physical locations, so inventory will reflect changes that occur because of that.
POTTED PEONY OR/AND ROSES
Do you ship potted peonies or potted roses? NO potted items are available for local pickup only.
What is your peony or rose guarantee? We guarantee that the potted rose or peony will be true to name. 2023 Rose selections will be updated once we have received our rose order.
FRESH FLOWERS
What flowers can I purchase from your web page? We offer fresh cut flowers from early spring to late fall. Be sure to browse the seasonal floral category to see what fresh flowers are available.
Where do you sell your fresh flowers? Discovery Foods located at 2273 South Island Hwy, Edible Island located at 6th St., Courtenay, Healthy Natural Foods located at 121 Cedar St., Campbell River, Old Farm Market located at 6th St., Courtenay and at the Comox Valley Farmer’s Market Saturdays, Headquarters Rd., 9-1,. We also have a Flower Stand at 1432 Lupin Dr., Comox. Fresh flowers may also be purchased via the farm, contact us if you’d like to place an order. Our fresh blooms can also be found in the beautiful floral arrangements at the 5th St. Florist in Courtenay.
Do you offer floral wedding packages? We offer fresh cut flowers for weddings, and other large or small events. Various options are available. Please contact us for current prices.
Do you delivery fresh flowers? Yes we offer delivery within the Comox Valley and Campbell River. We ask for at least 2-3 days’ notice. Contact us for further details.
Do you offer Wholesale? Yes, for fresh flowers only. Please contact us for details.
CHRISTMAS SEASON
Do you have a Christmas Season? Yes we offer locally grown Christmas season products such as wreaths, swags, gnomes, and fresh floral arrangements of various sizes.
OTHER
Do you sell any other products that are not on your webpage? Yes, it is possible that we may have various potted perennials for sale in the spring at the farm or the Farmer’s Market. We also have dried flower items are available in the fall and spring.
We work very hard to ensure that we provide quality service and products. Thank you for supporting our small business.